FAQs

• Why is the price different when I click through to a recycler's website?
• I sent my phone to you and I've not received my cash yet. Where is it?
• I sent my mobile to you and I want to know if you have received it yet or not?
• I wish to know how much my phone is worth.
• Will my phone still be worth cash if it's broken or non-working?
• What is a non-working or broken mobile phone?
• Can I still recycle my handset if I do not have the charger?
• Do I have to pay the postage when I send my mobile phone to be recycled?
• I haven't received a postage bag, how do I get another one?
• Can I still sell my phone if it has been barred?
• How will I be paid?
• How long will the price quoted be valid for?
• What is an IMEI number?
• Do you sell used phones?
• What happens to my phone after I send it in?
• How many phones can I send?
• I can't find my phone on your site, can I still sell it?

• Why is the price different when I click through to a recycler's website?

  This is not intentional. At Mobile Phone Recycling - Cash For Mobiles.info we do everything possible to ensure that the prices we compare are 100% accurate. However, sometimes technical errors occur that are beyond our control. We rely on each recycler featured on the site to supply their pricing information to us. We download this pricing data from each recycler every hour, 24 hours a day. Very occasionally a recycler will update their prices and have a technical issue which means the pricing data they send to us is not updated straight away. This is why there can on very rare occasions be a price difference. We have automated systems to detect this and as soon as we spot a discrepancy we contact the recycler to rectify the issue. Just to make it clear, if there is price difference, the price on the recycler website is the price you will get for your phone.

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• I sent my phone to you and I've not received my cash yet. Where is it?

  Mobile phone recycling- We are a mobile phone recycling comparison site. We do not actually buy you phones so you will not have sent it to us. If you're still unsure of who you've recycled your mobile phone with I would recommend viewing your confirmation email you received after agreeing to recycle your mobile. You should see who you sent your phone to and the contact details of who you will get cash for mobile phones from.

  Or for further information see www.cashformobiles.info/help-and-support/

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• I sent my mobile to you and I want to know if you have received it yet or not?

  Mobile phone recycling- We are a mobile phone recycling comparison site. We do not actually buy you phones so you will not have sent it to us. If you're still unsure of who your recycled your mobile phone with I would recommend viewing your confirmation email you received after agreeing to recycle your mobile. You should see who you sent your phone to and the contact details of who you will get cash for mobile phones from.

  Or for further information see www.cashformobiles.info/help-and-support/

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• I wish to know how much my phone is worth.

  To find out how much your mobile phone is worth we would recommend entering your make and model of phone into our search box and await the results. Once you've chosen the price you wish to recycle your mobile phone for enter your details and await the freepost bag!

  Or for further information see www.cashformobiles.info/help-and-support/

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• Will my phone still be worth cash if it's broken or non-working?

  Yes is the short answer! Almost all of the phone recyclers featured on this site will still pay for a broken or non-working mobile phone. Still search for your mobile phones value on our site like you normally would and once the comparison table has come up look at the column which states the price for a non-working phone.

  Or for further information see www.cashformobiles.info/help-and-support/

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• What is a non-working or broken mobile phone?

  To be classed as a working phone it should:

  • Turn on and off by the power button
  • Be in normal working order (general wear and tear of phones used every day use is completely ok)
  • Have a fully working screen with no deep scratches or cracked which means you're unable to see what you're doing!
  • It should come with its battery which is working
  • Be in good working order and condition so it isn't crush, broken, pieces missing or has never been dropped in water.

  Non-working phones are the following:

  • The screen is broken or bleeding
  • Cannot be turned on or off
  • Have a non working or broken speaker and microphone
  • Have a broken or non working aerial

  In basic terms if you can still use it properly it's in normal working order. If it is classed as a non-working order you can get up to 90% of the value of a working version.

  Or for further information see www.cashformobiles.info/help-and-support/

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• Can I still recycle my handset if I do not have the charger?

  Yes! None of our mobile phone recyclers require the charger with any mobile phone so the price quoted online is for the phone without the charger. If you send any addition accessories or chargers you will not be given any extra money than what has been quoted.

  Or for further information see www.cashformobiles.info/help-and-support/

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• Do I have to pay the postage when I send my mobile phone to be recycled?

  Most mobile phone recycling companies do not expect you to pay for the postage and will send you a freepost bag to send your mobile phone in. If you're still concerned I would recommend checking the comparison table with the prices for your mobile phone and check the 'Postage Bag Sent?' column to check whether they send a free post bag out.

  Or for further information see www.cashformobiles.info/help-and-support/

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• I haven't received a postage bag, how do I get another one?

  If you haven't received your free post bag we would recommend giving the company you placed the order with a ring. You will find the contact information of the mobile phone recycling site you decided to sell your phone to on your confirmation email. Unfortunately due to the fact we are a comparison site and not a recycler we are unable to deal with this problem.

  Or for further information see www.cashformobiles.info/help-and-support/

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• Can I still sell my phone if it has been barred?

  Unfortunately you are unable to do this. Phones which have been barred are reported to the police as stolen; all mobile phones received will by checked again a national database of stolen phones and if the mobile phone matches one on the list it will be reported to the police.

  Or for further information see www.cashformobiles.info/help-and-support/

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• How will I be paid?

  The common methods of payment are-

  • PayPal
  • Postal Order
  • Bank Transfer
  • Cheque
  • Shopping Vouchers

  Its then down to you to choose the method of payment which suits your requirements best.

  Or for further information see www.cashformobiles.info/help-and-support/

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• How long will the price quoted be valid for?

  The majority of mobile phone buyers will keep their quoted price active for 14 days. We would always recommend taking the best offer as soon as possible as the price may change.

  Or for further information see www.cashformobiles.info/help-and-support/

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• What is an IMEI number?

  The International Mobile Equipment Identity (IMEI) is a serial number unique to every mobile phone. It's a 15 digit number which should be found on the back of the battery.

  Or for further information see www.cashformobiles.info/help-and-support/

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• Do you sell used phones?

  No. We are a mobile phone recycling comparison site. We do not buy or sell mobile phones ourselves. If you wish to contact the mobile phone recyclers directly you may find they will allow you to purchase mobile phones from them.

  Or for further information see www.cashformobiles.info/help-and-support/

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• What happens to my phone after I send it in?

  Most phones (fully working phones) are sent to be reused in developing countries or they are refurbished and sold in the UK. If your phone is beyond economical repair it is deposed of in an environmentally friendly way.

  Or for further information see www.cashformobiles.info/help-and-support/

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• How many phones can I send?

  You are able to send as many phones as you wish. Don't forget that one phone buyer may not offer the best deal for all your phones so it may be best to sell them to different companies to get the most money.

  Or for further information see www.cashformobiles.info/help-and-support/

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• I can't find my phone on your site, can I still sell it?

  We're sorry but we are only able to offer price information for mobiles phone buyers wish to purchase. If your phone is not shown on our site this means that currently none of the phone buyers with to purchase it. Keep your eyes on our site though as they may wish to purchase it in the future.

  Or for further information see www.cashformobiles.info/help-and-support/

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